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FAQ
Below are answers to questions we receive most frequently
Once you have successfully placed an order, you will receive a confirmation email at the email address you provided during the checkout process. This email will contain important details about your order, including the order number and a summary of the items purchased.
Additionally, you can log in to your account on our website and navigate to the "Order History" or a similar section. There, you should be able to view the status of your order. If your order is confirmed, the status will typically be marked as "Confirmed" or "Processing."
If you did not receive a confirmation email or are unsure about the status of your order, feel free to contact our customer support team at info@shopdesidesigns.com. They will be happy to assist you and provide any necessary information regarding your order confirmation.
We recommend checking your spam or junk folder in case the confirmation email was filtered there. If you still encounter any issues, our customer support team is ready to help.
Yes, you can update your shipping address within 12 hours of placing your order. To do so, please follow these steps:
- Send an email to info@shopdesidesigns.com with the subject line containing your order number.
- In the body of the email, provide your updated shipping address along with any other relevant details.
Our customer support team will process your request as quickly as possible. Please note that after the 12-hour window, we may not be able to make changes to the shipping address as the order may already be in the processing or shipping phase.
As of now, we do not offer international shipping. However, we are actively exploring options to expand our shipping services to reach customers around the world as our business continues to grow.
We appreciate your interest and understand the importance of making our products accessible to a global audience. Stay tuned for any updates on our shipping policies, as we are working towards providing international shipping options in the future.
If you have specific inquiries about international shipping or would like to express your interest in a particular location, please feel free to reach out to our customer support team at info@shopdesidesigns.com. We value your feedback and are committed to enhancing our services to meet your needs.
Thank you for your understanding, and we look forward to serving our international customers in the near future!
We strive to ship your order promptly to ensure you receive your items as soon as possible. In general, we ship within 1-2 business days of receiving your order.
If the item(s) you've purchased is a pre-order, please refer to the product description paragraph, as it will provide an estimated ship date. Pre-order items may have different shipping timelines, and we appreciate your patience as we work to deliver high-quality products.
In the event of any unforeseen delays or issues in processing your order within the standard 1-2 business days, our team will reach out to you promptly. We will use the email address you provided at checkout to communicate any updates or necessary information regarding your order.
For real-time tracking of your order, you can use the tracking number provided in your shipping confirmation email.
If you have any specific questions about the status of your order, feel free to contact our customer support team at info@shopdesidesigns.com. We are committed to keeping you informed and ensuring a smooth shopping experience.